Privacy policy
FOFUS is owned and operated by GNI LABS LLP (“FOFUS”, “we”, “us”, or “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website or otherwise use our services (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide our products and services to you.
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with our Services:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Payment Information
- Payment card details
- Billing information
- Transaction confirmations
Payment information is processed securely through third-party payment providers. We do not store full payment card details on our servers.
Account Information
- Username
- Password
- Preferences and settings
Transaction Information
- Products viewed or purchased
- Cart and wishlist activity
- Returns, exchanges, and cancellations
- Purchase history
Device and Usage Information
- IP address
- Browser type
- Device information
- Cookies and similar technologies
- Interaction and browsing behavior on our website
Communications
- Messages sent to customer support
- Emails or inquiries you send to us
How We Collect Information
We collect information:
- Directly from you when you place orders, create an account, or contact us
- Automatically through cookies and analytics technologies
- From Shopify and service providers that help operate our store
- From marketing and advertising partners
How We Use Your Information
We use your personal information to:
Provide and Improve Our Services
- Process and fulfill orders
- Manage accounts
- Provide customer support
- Improve website functionality and shopping experience
- Personalize product recommendations
Process Payments and Shipping
- Verify transactions
- Arrange shipping and delivery
- Process refunds and exchanges
Marketing and Advertising
- Send promotional emails or updates
- Display relevant advertisements
- Measure marketing performance
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.
Security and Fraud Prevention
- Detect suspicious or fraudulent activity
- Protect customer accounts and transactions
- Maintain website security
Legal Compliance
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Enforce our policies and terms
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
- Support advertising and marketing efforts
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
How We Share Your Information
We may share your personal information with:
Shopify
Our store is hosted on Shopify. Shopify processes your information to help provide and improve the Services.
To learn more about Shopify’s privacy practices, please visit:
Service Providers
We may share information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping and logistics providers
- Customer support services
- Analytics providers
- Cloud storage providers
Marketing and Advertising Partners
We may work with advertising partners to show personalized advertisements based on your interaction with our website.
Legal and Business Transfers
We may disclose information:
- To comply with legal obligations
- To protect our rights and security
- During business transactions such as mergers or acquisitions
International Data Transfers
Your personal information may be processed and stored outside your country of residence, including by Shopify and third-party providers.
Where required, we rely on appropriate safeguards for international data transfers.
Data Retention
We retain personal information only for as long as necessary to:
- Provide Services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements and policies
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Right to access your information
- Right to correct inaccurate information
- Right to request deletion
- Right to data portability
- Right to opt out of marketing communications
To exercise your rights, please contact us using the information below.
You may also learn more about your Shopify privacy rights here:
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove the information.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.
We encourage you to review their privacy policies before providing personal information.
Security
We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
GNI LABS LLP
Thommana, Kerala 680683
India