Refund policy


This Return and Refund Policy is formulated in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Return Window (India)

Customers may request a return within 3 days of delivery for a refund or exchange, in accordance with applicable Indian consumer protection laws.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • All original tags must be attached

  • The item must be returned in its original packaging

  • Proof of purchase (invoice or receipt) must be provided

  • The product must not show signs of use or damage

Items sent back without first requesting a return will not be accepted.

How to Start a Return

To initiate a return, contact us within 3 days of delivery at:

📧 support@fofus.in

Please include:

  • Your order number

  • Reason for return

  • Photos (if item is damaged or defective)

If your return is approved, we will provide instructions on how and where to send your package.

Return Address:
  gni labs llp
Thrissur, Kerala – 680683
  India

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@fofus.in.

  • We will arrange pickup at no additional cost (where applicable), or

  • Provide a replacement or full refund after verification.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Intimate or sanitary products

  • Customized or personalized items

  • Personal care products (if opened or used)

  • Hazardous materials, flammable liquids, or gases

  • Items marked as “Final Sale” or “Non-Returnable”

  • Gift cards

Exchanges

The fastest way to get a different item is to:

  1. Return the original product (subject to approval)

  2. Place a new order separately

Cancellation Policy

  • Orders may be cancelled before shipment at no charge.

  • Once shipped, the standard return policy applies.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

  • Banks or payment providers may take an additional 5–7 business days to process the refund

If more than 15 business days have passed since approval, please contact us at support@fofus.in .